Privacy Policy

Privacy Policy

At ELIQO Naturals, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from www.eliqonaturals.com (the “Site”).

By accessing or using our Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

a) Personal Information

When you visit the Site or place an order, we may collect the following categories of information:

Order & Contact Information

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment-related information (processed securely via third-party payment gateways; we do not store card details)

Device & Usage Information

  • Web browser type
  • IP address
  • Time zone
  • Cookies installed on your device
  • Pages viewed, products browsed, and interaction patterns
  • Referring websites or search terms

Collectively, this data is referred to as “Personal Information.”

2. Technologies Used for Data Collection

We collect information using standard technologies, including:

  • Cookies – small data files stored on your device to enhance user experience
    (Learn more or manage cookies at     http://www.allaboutcookies.org)
  • Log Files – track site activity such as IP address, browser type, ISP, date/time stamps, and referring pages
  • Web Beacons, Tags & Pixels – used to understand browsing behaviour and improve site performance

3. How We Use Your Information

We use your Personal Information for the following purposes:

  • To process and fulfill orders, including payments, shipping, invoices, and confirmations
  • To communicate with you regarding orders, inquiries, or support requests
  • To screen transactions for fraud, security, or risk concerns
  • To improve our website, offerings, and customer experience
  • To send marketing or promotional communications, where you have consented
  • To comply with legal and regulatory obligations

4. Sharing of Personal Information

We share your information only with trusted third parties necessary to operate our business, including:

  • E-commerce and hosting platforms (e.g., Shopify)
  • Analytics providers (e.g., Google Analytics) to understand site usage and improve performance
  • Payment gateways and logistics partners for order fulfillment

You can review how Google handles data here:
https://www.google.com/intl/en/policies/privacy/
You may opt out of Google Analytics here:
https://tools.google.com/dlpage/gaoptout

We may also disclose information where required to:

  • Comply with applicable laws or legal processes
  • Respond to lawful requests by authorities
  • Protect our rights, property, or safety

5. Behavioural Advertising

We may use your information to provide relevant advertisements or communications.
You can manage or opt out of targeted advertising through:

You may also opt out via the Digital Advertising Alliance:
http://optout.aboutads.info/

6. Do Not Track

Please note that we do not alter our data collection practices in response to “Do Not Track” signals from browsers.

7. Your Rights

Depending on your location, you may have the right to:

  • Access personal information we hold about you
  • Request correction, update, or deletion of your data
  • Withdraw consent for marketing communications

European Economic Area (EEA) Residents:
We process your information to fulfill contracts or pursue legitimate business interests. Your data may be transferred outside Europe, including to countries such as India, Canada, or the United States.

To exercise your rights, contact us using the details below.

8. Data Retention

We retain your order and personal information only as long as necessary for business, legal, or regulatory purposes, unless you request deletion.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in practices, legal requirements, or operational needs. Updates will be posted on this page with a revised effective date.

10. Contact Us

For questions, concerns, or complaints regarding this Privacy Policy or your personal data, please contact:

Email: contact@eliqonaturals.com

Postal Address:
ELIQO Naturals
FL-702, BLDG C/1
SN 7, 9, Part Sun Empire
Pune – 411051
Maharashtra, India